Data Depot
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RCAC systems are experiencing networking related issues that impact access to some destinations on the Internet. We are actively monitoring the situation and working to resolve the disruptions as quickly as possible. During this time, you may encount...
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Unscheduled Storage Permissions Outage
Data Depot and other group-restricted spaces began experiencing issues with file permissions around 5pm. Users will notice a "permission denied" error when attempting to access spaces they normally would be able to read based on their unix...
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Data Depot began experiencing issues with file permissions around 8pm this evening that has since resolved itself. Users will have noticed a "permission denied" error when attempted to access spaces they normally would be able to read based...
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Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 12:00am EST on Monday, December 23rd, 2024, and will resume normal business hours on Thursday, January 2nd, 2025. During this time, Research Computing services will continue...
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Staff Availability and Coffee-Hour Schedule
Research Computing personnel, including a significant number of the support staff, will be attending the SC24 conference on the week of November 18th. There are no planned reductions in service and staff will continue to monitor the ticketing system...
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Unscheduled Globus service outage
The Globus connection began experiencing issues on Data Depot endpoint around 11:00am EDT. Engineers are currently diagnosing the issue and are working to identify a fix. Please use other data transfer methods introduced in the user guide. We will pr...
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Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 8:00am EST on Friday, December 22nd, 2023 , and will resume normal business hours on Tuesday, January 2nd, 2024. During this time, Research Computing services will continue...
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Potential Ticket Response Delays
As the holiday season approaches, we want to inform you about potential delays in our ticket response times until the end of this year. Our support team is currently working with reduced staff, impacting our ability to respond promptly. Additionally...
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Update to Coffee-Hour Consultation Schedule
A few announcements for the RCAC community regarding our regular Coffee-Hour Consultation services. Support staff will be unavailable both today (Monday) and tomorrow (Tuesday) because of other scheduled events. Notably, tomorrow is our Annual Cyberi...
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Data Depot degraded performance on RCAC clusters
Users of Data Depot on RCAC clusters are currently experiencing significant performance degradation. The symptoms manifest as delays in listing or accessing files in /depot, significant lags in terminal sessions (especially if you have Data Depot in...
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BoilerKey Transition to Purdue Login
Overnight on June 26-27th (Monday-Tuesday), all Purdue systems which use BoilerKey, including RCAC clusters and other systems, will switch to the new Purdue Login. For more information about this change, please see the following documentation: https:...
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Data Depot partial outage (network drives)
The Data Depot began experiencing issues with its network drive mapping capability around 1:30pm EDT. The symptoms manifest as users being unable to map their Data Depot spaces as network drives on their Windows, Mac or Linux laptops and workstation...
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Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 5:00pm EST on Thursday, December 22nd, 2022, and will resume normal business hours on Tuesday, January 3rd, 2023. During this time, Research Computing services will continue...
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Data Depot Degraded Performance
The data depot began experiencing issues around 9:50am EST. While engineers work to diagnose and fix this issue, users may notice degraded performance in the form of sluggish I/O operations performed on Data Depot. This may also cause slow logins for...
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Whole-Floor Data Depot Maintenance
The Data Depot filesystem will be undergoing scheduled maintenance and will be unavailable for use from March 15, 2022 5:00pm - March 16, 2022 8:00am EDT for critical software updates which can only be applied during a full service downtime. During...
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Unscheduled Math data center cooling outage
The Math building data center began experience issues with its cooling system around 11:40am EST. As one of manifestations, users may experience issues while logging in to the Anvil, Bell, Gilbreth, Halstead, Workbench, and Data Depot clusters. To m...
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As of 8:00pm EST on Friday, February 11th, 2022 the Data Depot filesystem outage has been resolved and scheduling has been resumed on all clusters. The Bell, Brown, Gilbreth, Halstead, Scholar, Workbench, and Data Depot cluster began experiencing i...
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Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 5:00pm EST EST on Wednesday, December 22nd, 2021, and will resume normal business hours on Monday, January 3rd, 2022. During this time, Research Computing services will conti...
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Unscheduled multiple clusters and Data Depot outage
The Bell, Brown, Gilbreth, Halstead, Hammer, Scholar, Workbench clusters and Data Depot began experiencing issues with intermittent high load on the Data Depot servers around 4:30pm EDT. Engineers are currently diagnosing the issue and are working to...
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Unscheduled multiple clusters and Data Depot outage
The Bell, Brown, Gilbreth, Halstead, Hammer, Scholar, Workbench clusters and Data Depot servers began experiencing issues with Data Depot mounting on Wednesday, September 29th, 2021 around 4:40pm EDT. Engineers are currently diagnosing the issue and...