Hammer
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Unscheduled Hammer Slurm outage
The Hammer cluster began experiencing issues with the Slurm scheduler around 5:00am, Thursday, July 6th. The Slurm scheduler is non-responsive, as a result, jobs will fail to schedule. Desktop and SSH access to Hammer login nodes is still available,...
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Hello, PurdueIT is replacing our ticketing system, Footprints, with a new product called Team Dynamix (TDX). Email to rcac-help@purdue.edu will begin to forward to the TDX environment effective Wednesday, July 12, 2023. You may notice a difference in...
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Hammer Cluster Maintenance 7/19
The Hammer cluster will be unavailable Wednesday, July 19th at 8:00am for scheduled maintenance. The cluster will return to full production by 5:00pm on Wednesday, July 19th. Any Slurm jobs which request a walltime which would take them past 8:00am 7...
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Unscheduled Hammer OnDemand Outage
Open OnDemand services for the Hammer cluster are currently offline. Engineers are investigating a boot disk failure on the server that hosts the gateway.hammer.rcac.purdue.edu virtual machine.
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Data Depot degraded performance on RCAC clusters
Users of Data Depot on RCAC clusters are currently experiencing significant performance degradation. The symptoms manifest as delays in listing or accessing files in /depot, significant lags in terminal sessions (especially if you have Data Depot in...
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Update to Coffee-Hour Consultation Schedule
A few announcements for the RCAC community regarding our regular Coffee-Hour Consultation services. Support staff will be unavailable both today (Monday) and tomorrow (Tuesday) because of other scheduled events. Notably, tomorrow is our Annual Cyberi...
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Potential Ticket Response Delays
As the holiday season approaches, we want to inform you about potential delays in our ticket response times until the end of this year. Our support team is currently working with reduced staff, impacting our ability to respond promptly. Additionally...
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Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 8:00am EST on Friday, December 22nd, 2023 , and will resume normal business hours on Tuesday, January 2nd, 2024. During this time, Research Computing services will continue...
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In-person Coffee-Hour Consultation Location Change
Our in-person consulting hours (a.k.a. "coffee hour") location will be changing effectively immediately. RCAC staff have offered in-person consulting at the Convergence Center on campus downstairs in the lobby (and/or cafe area) for more th...
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Campus power outage affecting multiple clusters
Shortly before 9:00AM eastern time, many RCAC clusters experienced a power interruption which interrupted some work due to a campus power outage. UPDATE: Engineers have arrived on campus and found additional impacts from today's power interruption. S...
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Staff Availability and Coffee-Hour Schedule
Research Computing personnel, including a significant number of the support staff, will be attending the SC24 conference on the week of November 18th. There are no planned reductions in service and staff will continue to monitor the ticketing system...
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Research Computing Holiday Break
Research Computing personnel will observe the university winter break from 12:00am EST on Monday, December 23rd, 2024, and will resume normal business hours on Thursday, January 2nd, 2025. During this time, Research Computing services will continue...
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Hammer Slurm Maintenance 1/22/2025
We will be upgrading backend servers on Wednesday, January 22nd. These upgrades will require the Slurm scheduler to be idle and shut down while transferring to the new server. There will be a period of roughly 2 hours where the Slurm scheduler will b...
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RCAC License Server Maintaince
Update: Tuesday, February 11th, 2025 at 6:12pm EST This is a reminder that the RCAC license server will be unavailable on today from 11:00 AM to 11:30 AM EST for scheduled maintenance. Licenses hosted by RCAC will be unavailable for checkout for the...
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RCAC systems are experiencing networking related issues that impact access to some destinations on the Internet. We are actively monitoring the situation and working to resolve the disruptions as quickly as possible. During this time, you may encount...
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Account Provisioning and Access Issues
We’re currently seeing some delays with account provisioning and access for RCAC systems. The issue stems from upstream systems outside of our direct control. Please report any access issues to us as soon as you encounter them so we can assist and tr...
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Resources down due to power event
Update 3:40PM, EDT: All systems have been returned to full service and queues are accepting new jobs. Update: 3:00PM, EDT: Systems returning but queues are still paused on all clusters except for Bell and Hammer. Some clusters are waiting for full co...
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Today, RCAC user management systems sent incorrect email messages to many faculty partners and their resource managers. Please ignore any recent email about expirations or removals. You may verify who has access to your resources through our site www...