RCAC - Announcements, Outages and Maintenance, Outages, Maintenance, Outages, Maintenance, Science Highlights

Service Disruption to Bell, Geddes, Gilbreth, Negishi, Anvil, and GenAI Studio

Wed, 13 May 2026 10:00:00 -0400

We are currently experiencing an unexpected service outage affecting the following systems: Negishi, Geddes, GenAI Studio, Bell, Anvil, and Gilbreth. Our team is actively working to restore full functionality as quickly as possible. During this time, some services may be slow or unavailable. We will provide an update as soon as more information becomes available.

Issues with Microsoft Authenticator Push Notifications

Tue, 12 May 2026 08:00:00 -0400

We’re aware that some users are having trouble seeing Microsoft Authenticator push prompts during sign-in. Authentication is still working, but the experience may be confusing or inconvenient. We wanted to share what’s going on and how you can work around the issue..

**Issue: **Some users may not see Microsoft Authenticator push prompts unless they manually open the app. This can cause sign-ins to time out.

Workaround: If you do not see a push notification, open the Microsoft Authenticator app and approve the pending request. Also, please verify that your default sign-in method is set to ‘App based Authentication – notification’ You can follow the steps in this Knowledge Base article to check and update your settings: https://service.purdue.edu/TDClient/32/Purdue/KB/ArticleDet?ID=1788

Still Need Help? - Contact us at rcac-help@purdue.edu

Important: Use Microsoft Authenticator to Access Purdue RCAC Resources Starting May 11, 2026

Fri, 01 May 2026 08:00:00 -0400

May 12 Update Some users are experiencing issues with push notifications; see current Microsoft Authenticator Trouble Announcement notice here. https://www.rcac.purdue.edu/news/7738

Beginning May 11, 2026, RCAC will move from Duo Mobile to Microsoft Authenticator for logging in to Purdue’s research computing and supercomputing systems.

To ensure uninterrupted access, please complete the steps below before May 11.

What you need to do:

Enroll in Microsoft Multi-Factor Authentication (MFA) using the Microsoft Authenticator app (if you have not already)

Set your default sign-in method in Microsoft MFA to your preferred method

After May 11, Duo Mobile will no longer work for accessing RCAC systems.

Please contact rcac-help@purdue.edu If you have any questions or need help.

RCAC Maintenance Complete – All Systems Available

Wed, 22 Apr 2026 06:00:00 -0400

The ongoing RCAC maintenance originally scheduled to conclude at 5:00 PM today (Thursday, April 23) has been extended. The new expected completion time is 9:00 PM tonight, Thursday, April 23.

All RCAC systems and Research Network services will remain unavailable during this extended window.

We appreciate your continued patience as we complete these critical upgrades to improve RCAC infrastructure reliability and performance.

For assistance, questions, or concerns, please contact rcac-help@purdue.edu.

Data Depot is currently unavailable

Tue, 14 Apr 2026 09:30:00 -0400

We are currently experiencing an unplanned outage affecting Data Depot. Engineers are actively working to restore service, but there is no ETA to share yet. We will provide updates as soon as more information is available.

Network Slowness Notice

Mon, 02 Feb 2026 15:00:00 -0500

We are currently investigating network performance issues affecting network traffic.

Impact To You: At this time, you may notice latency or brief disruptions when accessing certain on-campus or external resources, especially during peak usage periods.

We appreciate your patience while we work to fully resolve the underlying problem and restore normal network performance. We will provide an update by 5:00PM EST today or sooner.

Research Computing Holiday Break

Tue, 16 Dec 2025 13:00:00 -0500

Research Computing personnel will observe the university winter break from 12:00am EST on 12/23/25 and will resume normal business hours on January 5th, 2026 During this time, Research Computing services will continue to be available, but all staff will be on leave.

Research Computing staff members will monitor the status of all computing and data resources in an effort to ensure continuous availability.

Research Computing staff members will monitor the ticketing system throughout the holiday period and answer critical issues and problems. Non-critical user issues and questions will be addressed beginning January 5th, 2026. There will also be no coffee hour consultations during this break.

Scratch file purging (on community clusters with scratch space) will continue as normal during the break, so be sure to archive your files in scratch storage. This does not apply to Data Depot or home directories -- only scratch storage.

Have a wonderful break, everyone, and we look forward to great things in the new year!